Refund policy

Refund Policy

Every candle is made to order just for you, so we can't accept returns or exchanges for change of mind, wrong scent, or wrong design selected.

Damaged, defective, or misprinted? We'll make it right. If your candle arrives broken, damaged, or with a printing error, contact us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or issue a full refund, whichever you prefer.

Lost package? If tracking shows no movement for 10+ business days, or your order never arrives, reach out and we'll work with our carrier to resolve it, including a replacement if needed.

Refunds are returned to your original payment method. Questions? Reach us through our Contact page.